Terms & Conditions
Payment
We accept both credit and debit cards such as MasterCard, Visa, Visa Delta, Visa Electron, Solo or Switch via our payment system. The orders will not be processed until full payment is received via our website.
Order confirmation including reference number will be sent to you via e-mail as soon as you place your order.
We also offer a service where you can include personalised messages to be printed with your orders. Hence, we reserve the right to not print any message that contains offensive and/or inappropriate content.
Pricing Details
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Charlotte Brunswick Chocolates reserves the right to decline orders for bulk or high value purchases.
Corporate Orders
We are happy for you to accomplish corporate chocolate requests, such as wedding favours or other items like pillow boxes. However, our chocolates are not intended for resale on a wholesale business to business basis if not agreed with us. Please contact us if you need any further information.
Dispatch & Delivery
We aim to dispatch your orders to you within two working days excluding, Saturdays, Sundays or Bank holidays. For U.K. customers we offer standard rate shipping. If you wish your order to be shipped very fast, please do not hesitate to contact us. Customers in Europe and Rest of the World: Orders are sent using International Royal Mail - Signed For and shipping costs are calculated correspondingly.
In the case of chocolate melting due to a high temperature. We advise our customers only to proceed if you are able to take full responsibility of the order in such circumstances.
Order cancellations.
All orders can be cancelled at any time before they are dispatched. To cancel an order please contact Customer Service quoting your order number at charlottebrunswickshop@gmail.com or +444(0)1225 287 669.
To process our orders, we only use and collect the basic personal information required. Your information such as your name, address, email address or any other information about our customers to any outside party & will not be released. We will not, resell, trade, sell, or redistribute information that you provide to us, to any other organisations, companies or individuals.
We also have a newsletter option that is visible to majority of customers using our website. If you wish to opt out, please contact us via email charlottebrunswickshop@gmail.com
To get in touch, please contact us using details below or by our website ‘contact us form’.
Address:
Charlotte Brunswick Chocolates
3 Church Street
Bath, England, U.K.
BA1 1NL
Phone: +44 (0)1225287669
Email: charlottebrunswickshop@gmail.com
Web: https://www.charlottebrunswick.co.uk
Replacement / Returns Policy
As we consider our chocolates delicate products, and for the hygiene reasons, we are not able to accept the return of these goods.
While we do our best to guarantee that damage to our products does not happen, on very rare occasions, products may arrive at their destination damaged or fail as a result of an unexpected delivery issue. If the receiver receives a damaged order, we strongly recommend contacting us immediately so that we can discuss an appropriate resolution.
Usually, we will not offer both a replacement and a refund. In the case where orders have been damaged, we will usually ask our customers to photographed them, clearly showing the problem so we can determine what is going on. We may claim compensation if possible from our shipping provider.
It is important that we are contacted as soon as possible regarding issues. We need to be informed of any issues within 2 days of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 2 day deadline but reserve the right to refuse the options of refunding or replacing the order. If we believe that there has been an abuse of our Replacement/ Return policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend orders and to refuse to take orders from customers. If we make such a decision, we will inform the customer in writing of our decision, via email or over the telephone. It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.